PalflipHelp centre
Find the answer, or send us a message. We reply in English on weekdays.
Getting started
- Create a Palflip account
- Link your TikTok, Instagram or YouTube
- Find your first brief
Submitting clips
- What a brief’s rules mean
- Submit a clip link
- Why a clip was declined
View counts
- How YouTube views are counted
- How TikTok and Instagram views are verified
- Your verified count came in lower than expected
Getting paid
- Add your bank account
- Verify your identity
- Withdraw your balance
- A payout failed
For brands
- Fund a campaign
- Approve or decline clips
- Top up a campaign
- See your billing records
Your account
- Change your email or password
- Privacy and your data
- Close your account
Still stuck?
Send us the campaign name and the link to your clip. That's usually all we need to sort it out.
Email the support team