Refund Policy
How refunds work on palflip. Unlike a typical marketplace, palflip itself holds Campaign funds in escrow-style until they're paid to creators — so refund rules are set by palflip, not by an individual seller. Forms part of the Payments & Fees Policy and Terms of Service.
1. Overview
Palflip is a marketplace and payment facilitator, not a bank. Money a Brand pays into a Campaign is committed to paying Creators for Verified Views and the platform fee described in the Payments & Fees Policy. Refunds are only available in the situations set out below.
2. Campaign budget refunds (Brands)
Unspent, unallocated Campaign budget — the portion of your funded budget that has not yet been paid or accrued to a Creator — may be refunded to your original payment method if you close or remove a Campaign before it is fully spent, less any processing costs Paystack does not return to us.
Refund requests are reviewed manually and typically processed within 10 business daysof approval. Paystack's own settlement times then apply to when the funds reach your account.
3. Creator payout reversals
If a Paystack transfer to your bank account fails or is reversed by your bank (for example, incorrect account details), the amount returns to your palflip balance so you can correct your details and withdraw again. The Withdrawal Fee already charged is not re-charged on a successful retry of the same withdrawal.
4. Chargebacks
Initiating a chargeback with your card issuer for a Campaign that was properly funded and delivered is a breach of the Terms of Service. If a payment provider reverses a transaction, palflip may reverse the related Campaign funding or Creator earnings, suspend the account, and recover the disputed amount together with any chargeback-handling costs Paystack charges palflip as a result.
Nothing here limits any right you may have to dispute a charge with your card issuer or bank under applicable card network rules or South African law.
5. How to request a refund
Email support@palflip.com with your account email, the Campaign name, and the reason for the request. We may ask for information to verify your identity and the funding transaction before processing a refund.
6. Changes
Palflip may update this Policy. Material changes will be notified through the Platform or by email and apply to funding and payouts made after they take effect.